This policy informs how Margaret Rose Apothecary Ltd uses your personal data when shopping online, placing orders over the phone or by email.
Our commitment to you
We will keep your personal information safe and will never pass it to third parties for marketing purposes without your express consent. We promise to safeguard your privacy and personal information, at all times.
Looking after your information
How we use your information
We use your information in a variety of ways, depending on the information. Below we set this out in detail, showing what we do, and why we do it.
Your name and contact details
How we use it: To deliver your purchases to you
Why we use it: So that we complete our contract with you and successfully deliver your order
How we use it: Send you emails, including order confirmations
Why we use it: So we can tell you your order is coming – performing our service to you
How we use it: Keeping you updated on offers, new products and news by email or post
Why we use it: With your consent, to keep you up to date.
How we use it: Fraud prevention and detection
Why we use it: To prevent and detect fraud against either you or Margaretrose Apothecary Ltd.
How we use it: Showing you Margaretrose Apothecary Ltd adverts as you browse the internet
Why we use it: So you can see our latest products and offers
We never sell your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. You can rest assured that you can put your trust in us.
If you have given consent, we’ll send you marketing messages by email, phone and social media to keep you aware of what we’re up to and keep you updated on our latest news and offers.
Your payment information
Your card’s security/CVV code (for your peace of mind, we don’t keep them).
How and why we use it: Take payment, and give refunds so you can receive your order, or return it
How and why we use it: For fraud prevention and detection to prevent and detect fraud against either you or Margaretrose Apothecary Ltd.
Your contact history -Whether over the phone to our Customer Centre or via social media.
How and why we use it: Provide customer service and support to enable us to provide you with the best customer experience you have come to expect from us
Purchase history- All of your past orders.
How and why we use it: Sell you things so we can complete our contract with you.
How and why we use it: Provide customer service and support, with both orders and returns so that your shopping experience is fulfilling and rewarding
Information about your phone or laptop, and how you use our website -Including your IP address and device type and, if you opt in, your location data, as well as how you use our website.
How and why we use it: Improve our website and set default options (such as currency) so shopping with us is easy and enjoyable
How and why we use it: Protect our website in order to prevent and detect fraud against either you or Margaretrose Apothecary Ltd.
Your responses to surveys and promotions
How and why we use it: Run surveys or promotions so you can participate.
Changing Your preferences
You can change your preferences at any time and you don’t have to give us any of this personal information if you don’t want to. To make any changes on what information you share and how we use it, go to the ‘My Account’ section of our website, or contact our us If you choose not to share your information, you may not be able to shop with us online and you will not receive our offer updates and latest news – but it is your choice to make and we are happy to help you in any way.
In addition to the uses set out above, we also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site and developing new products and services. We may also share this information with third parties.
How to stop marketing messages from us- You can stop receiving marketing messages from us at any time by
· Through your online account – by deselecting the checkbox against the particular communication method you wish to change.
· By contacting us via email or call
Once done, your profile will be updated, and you will no longer receive further marketing messages from us. Please note that it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Seeing our adverts
To help keep you up-to-date on what’s available, and to help you find our products, we also engage in online advertising. We will target Margaretrose Apothecary banners and ads to you when you are visiting other websites. We do this using a variety of digital marketing networks and ad exchanges, and use a range of technologies including pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social media networks.
The banners and ads you see will be based on information we hold about you, or your previous use Margaretrose Apothecary Ltd or our banners or ads you have previously accessed.
Your information and countries outside of Europe
We take protecting your information very seriously, and therefore, if your information is to be sent outside of Europe, we make sure it will be subject to standards of protection and security as in the UK, in accordance with the relevant privacy laws.
Storing your information
We will store your information for as long as you have an account with us, or as long as is needed to be able to provide our services to you, or, in the case of any contact you may have with us for as long as is necessary . If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
Knowing your rights
· The right to be informed about how your personal information is being used.
· The right to access the personal information we hold about you.
· The right to request the correction of inaccurate personal information we hold about you.
· The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
· The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
· The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights or have a complaint, or just have questions, please contact us via email to firstname.lastname@example.org
This policy will be updated from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear online or by some other means of contact such as email, so that you are able to review the changes before you continue to use Margaretrose Apothecary Ltd.
We never knowingly collect data for children under the age of 16 and it is your responsibility to advise us if you are providing information for a child under the age of 16.